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Employer Aramex International / Egypt Job Title Contact Center Team Leader Country Egypt Job Type Full Time Description paisley freight Schedule the team’s shifts & breaks to ensure the best utilization of resources. Forecast the resources required to ensure the right capacity according paisley freight to service levels standards. Assess paisley freight the contact center team member performance through audits to develop members in weak areas. Monitor and manage paisley freight call queues and service levels Monitor daily and real time performance to maintain service paisley freight level standards and ensure quick response to service failure. Monitor random paisley freight calls to improve quality, paisley freight minimize errors and track operative performance Coach, train and develop the contact team members on to ensure high level of hard and soft skills. paisley freight Qualifications Overall experience 3-5 years. 2-3 years experience in contact center companies or similar paisley freight field of Aramex. Diploma or Junior college paisley freight Very Good Command of English language Computer paisley freight Proficiency: MS Office Applications (Word, Excel, Power Point & Outlook). Understanding of Aramex paisley freight products & services. Understanding of overall operational structure in the station. Gender Any Experience 3 - 5 Years. Salary (L.E.) Negotiable Comments Please mention the "Job Title" you applied for in the subject line field otherwise your CV wont be considered. Job Contact Person S.H. Job Contact Email cai.hr@aramex.com
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